1 General description of the application
1.1 Application Purpose
1.1.1 Actualization of the implementation project, of Compuware DCRUM and Dynatrace for GrDF
The Information System department of GrDF wishes to set up a solution for the monitoring and reporting
on the critical applications so as to identify the sources of their degradation and improve their
performance.
A joint operational programme was done with the Vantage Solution (V11.6) and Dynatrace of Compuware
on four applications taken as reference points (on those most critical)
- O2 with 2 points of reference
- Caribbean area with 2 reference points
- SIG-GAZ with 1 or 2 test point
- CII-GAZ with 1 test point
GRDF wishes to put into production this solution by covering the same scope of the application as the JOC
then to enlarge it by progressively integrating a number of more important applications (≈50
applications).
The deployment in the production of the Compuware Solution will be done with the V12 DCRUM version
by reusing the AMD of the JOC while waiting for the delivery of the AMD targets
1.1.2 Implications for GDFSUEZ-IT
The challenge for GDFSUEZ-IT is to delivery internally a solution for the surveillance of application
performance.
This offer allows the clients to satisfy the following needs:
● Measure the user experience through the availability/ performance of the applications.
● Arrange for a local or topical observation (user/ sites affected) to recognise the impact of a
degradation and accelerate the rate of diagnostic in case of incidents.
● When the case permits, have internals application indicators available to more accurately
identify the source of the degradation.
The proposed solution is not a solution of audit application or of troubleshooting of the incident. It aims
to detect the degradations of the application performances and to provide the indicators for encrypted
communication of the entities concerned.
The solution retained is DCRUM, which offers the vision of service centred on the user experience and
delivered by the assembly of the resources of IT.
This solution should allow GrDF to supply a management of the end to end of the performance of the
applications and to respond to their profiles (study case to case) to the following problems: